I placed an order with a game company from the UK back on March 26th and on April 2nd got a confirmation letter from them that it had shipped. Now, I am not upset about the delay in shipping seeing how Salute was coming up on them and probably dominating their field of vision. What is more than a little irritating is that they didn't send out a tracking number. Initially I was not worried though, since I have ordered from a different company, Antenociti's Workshop, a dozen times and know that once it is posted it takes 11 working days on average to arrive.
On the 21st of April, I decided to give them a polite nudge it went like this...
"Dear Sirs,
As of today it has been 14 business days (not counting Saturdays) since this order was shipped and it has yet to arrive. Given my experience of ordering from Antenociti's Workshop over the years, it takes 11 days (including Saturdays) for shipping from the UK. Unfortunately there is no tracking number so I am in limbo as to where this shipment is.
Perhaps you might look into the matter to shed some light on the situation.
Regards,"
Now I am not expecting miracles here but I was expecting a response.
Do you think I got a response?
If you guessed no, you would be correct.
This is the first time that I have ordered from this company and I am still hoping that the shipment is going to arrive. As a first time customer though I have got to tell you I am completely underwhelmed by their customer service. Even worse...this is a company that I have promoted multiple times on my website. So now I am wondering if they have given this level of craptastic service to any of my viewers. When I promote a company I do so because I think that their product is good or looks good.
Quite often I have purchased from other companies in the past so I have experience with them such as...
Burn In Designs, Hirst Arts, Antenociti's Workshop, Warsenal, Reaper, Warlord Games, Osprey, RPGnow, Fantasy Flight Games, Green Ronin, Paizo Publishing, Laser Cut Card, Greenstuff World, Micro Mark, Micro Art Studios, Corvus Belli, Thomarillion, etc., etc..
All of the above, I should note, have provided excellent customer service.
Now, I want to be wrong about the situation and hope that my order simply slipped through the cracks and that I haven't been promoting a band of asshats...I really do. Which is why as of right now I have not listed the name of the company, contested the payment with Paypal or removed their link from my link page. All of these options are on the table along with an extremely detailed review of their service.
The moral of this story is...
If you are a first time customer, ask for a tracking number.
If possible use Paypal so you have recourse if the shipment doesn't show up.
If you are a company understand that one guy shouting at the top of his lungs on the internet is not a good thing.
On the 21st of April, I decided to give them a polite nudge it went like this...
"Dear Sirs,
As of today it has been 14 business days (not counting Saturdays) since this order was shipped and it has yet to arrive. Given my experience of ordering from Antenociti's Workshop over the years, it takes 11 days (including Saturdays) for shipping from the UK. Unfortunately there is no tracking number so I am in limbo as to where this shipment is.
Perhaps you might look into the matter to shed some light on the situation.
Regards,"
Now I am not expecting miracles here but I was expecting a response.
Do you think I got a response?
If you guessed no, you would be correct.
This is the first time that I have ordered from this company and I am still hoping that the shipment is going to arrive. As a first time customer though I have got to tell you I am completely underwhelmed by their customer service. Even worse...this is a company that I have promoted multiple times on my website. So now I am wondering if they have given this level of craptastic service to any of my viewers. When I promote a company I do so because I think that their product is good or looks good.
Quite often I have purchased from other companies in the past so I have experience with them such as...
Burn In Designs, Hirst Arts, Antenociti's Workshop, Warsenal, Reaper, Warlord Games, Osprey, RPGnow, Fantasy Flight Games, Green Ronin, Paizo Publishing, Laser Cut Card, Greenstuff World, Micro Mark, Micro Art Studios, Corvus Belli, Thomarillion, etc., etc..
All of the above, I should note, have provided excellent customer service.
Now, I want to be wrong about the situation and hope that my order simply slipped through the cracks and that I haven't been promoting a band of asshats...I really do. Which is why as of right now I have not listed the name of the company, contested the payment with Paypal or removed their link from my link page. All of these options are on the table along with an extremely detailed review of their service.
The moral of this story is...
If you are a first time customer, ask for a tracking number.
If possible use Paypal so you have recourse if the shipment doesn't show up.
If you are a company understand that one guy shouting at the top of his lungs on the internet is not a good thing.
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